Cancellation & Refund Policy

1. Summary

Programme fees (including GST) paid to Skillggenix are non-refundable once paid. Refunds are made only in the situations listed in section 3. Please read this policy carefully before you pay.

2. Cancellation by You

You may withdraw from a programme at any time by emailing info@skillggenix.com. Fees already paid are not refunded, whether you withdraw before or after the programme starts, and no refund or credit is given for missed sessions or partial attendance.

3. When We Will Refund

• Duplicate payment: if you were charged more than once for the same enrolment, the extra amount is refunded in full.
• Incorrect amount: if more than the stated fee was charged due to a technical error, the excess is refunded.
• Failed payment: if money left your account but the payment failed or your enrolment was not confirmed, it is usually reversed automatically by your bank or Easebuzz. If it is not reversed within 7 working days, contact us and we will help.
• Programme cancelled by us: if we cancel a programme or cohort, you may choose a seat in a later cohort or a full refund of the fees paid.

4. Changes by Skillggenix

If we reschedule a programme, change its venue or make other reasonable changes, your enrolment carries over to the updated programme. We will inform you of any significant change as early as possible.

5. How to Request a Refund

Email info@skillggenix.com with the subject “Refund Request”, including your full name, phone number, payment reference (for example SKG…), the amount and the reason.

We will respond within 7 working days. Approved refunds are processed within 7 working days of approval to the original payment method. Your bank may take a further 5–7 working days to show the credit.

6. Contact Us

Skillggenix LLP
Email: info@skillggenix.com
Phone: +91 95940 33355